This policy explains how Lynbrook Glass handles personal information. We aim to follow good privacy practice and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Lynbrook Glass provides residential and commercial glazing services from 5 Orient Pl, Hampton Park VIC 3976. You can contact us on (03) 8789 7938 or at info@lynbrookglass.com.au.
Information we collect
When you contact us or request a quote, we may collect:
- Your name, phone number and email address.
- The project address, service requested, job details, urgency and contact preference.
- Information contained in emails, calls and other correspondence with us.
- Technical information used for website security, such as IP address and server logs.
- Address search text used to provide address suggestions.
Please only provide information that is relevant to your enquiry or project.
Why we collect and use information
We may use personal information to:
- Respond to enquiries and prepare quotes.
- Schedule, manage and provide requested services.
- Communicate with you about a job or quote.
- Maintain business records and meet legal obligations.
- Protect the website and enquiry system from misuse.
Submitting an enquiry does not add you to a marketing list. We will not use your details for unrelated marketing without the consent required by law.
Service providers and disclosure
We may disclose information to staff, contractors and service providers where reasonably necessary to respond to your enquiry or provide the requested work. The website currently uses Vercel for hosting, Geoapify for address suggestions, Resend for email delivery and OpenStreetMap data for service-area mapping.
We may also disclose information where required or authorised by law. We do not sell, rent or trade personal information.
Overseas processing
Some service providers may process or store information outside Australia. The countries involved can change with provider infrastructure and may include the United States and countries in the European Economic Area.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
We keep information only for as long as reasonably necessary for enquiries, quotes, services, business records and legal obligations. When it is no longer required, we take reasonable steps to delete or de-identify it where appropriate.
Access, correction and complaints
You can ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting info@lynbrookglass.com.au. Please provide enough detail for us to understand and respond to your request. We will respond within a reasonable time.
If we cannot resolve a privacy complaint and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page with its updated date.